Privacy policy
1. INTRODUCTION
Welcome to CariSpray, operated by OralAdvance Laboratories LLC ("we," "us," "our," or
"Company"). We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or purchase our products.
Our Contact Information: Company Name: OralAdvance Laboratories LLC
Address: 5755 North Point Parkway, Suite 201, Alpharetta, Georgia, 30022, United States
Phone: +1 (307) 269-8073
Email: [email protected]
2. INFORMATION WE COLLECT
2.1 Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us when you:
Make a purchase
Create an account
Subscribe to our newsletter
Contact customer service
Participate in surveys or promotions
Communicate with us
This information may include:
Name
Email address
Mailing address
Phone number
Payment information (processed securely through our payment processors)
Date of birth (for age verification)
Order history and preferences
2.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device
and browsing actions, including:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website
Geographic location (country/city level)
Cookies and similar tracking technologies
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to:
Remember your preferences and settings
Analyze website traffic and usage patterns
Personalize your experience
Deliver targeted advertising
Improve our products and services
Types of cookies we use:
Essential cookies: Required for website functionality
Analytics cookies: Help us understand how visitors use our site (Google Analytics)
Marketing cookies: Track your activity to deliver relevant ads (Facebook Pixel,
Google Ads)
Preference cookies: Remember your settings and choices
Managing Cookies: You can control cookies through your browser settings. However,
disabling cookies may limit your ability to use certain features of our website.
3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
3.1 Order Processing and Fulfillment
Process and complete your orders
Send order confirmations and shipping notifications
Handle returns, refunds, and exchanges
Provide customer support
3.2 Account Management
Create and maintain your customer account
Manage your preferences and subscriptions
Authenticate your identity
3.3 Marketing and Communication
Send promotional emails about new products, special offers, and updates
Send SMS marketing messages (with your consent)
Provide personalized product recommendations
Conduct surveys and collect feedback
3.4 Analytics and Improvement
Analyze website usage and customer behavior
Improve our products, services, and website
Conduct research and development
Detect and prevent fraud
3.5 Legal and Compliance
Comply with legal obligations
Enforce our terms and policies
Protect our rights and property
Resolve disputes
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties. We may share your information
with:
4.1 Service Providers
We share information with trusted third-party service providers who help us operate our
business:
Shopify: E-commerce platform and hosting
Payment processors: Secure payment processing (Stripe, PayPal, etc.)
Shipping carriers: Order fulfillment and delivery (USPS, UPS, FedEx, DHL)
Email service providers: Marketing communications (Klaviyo, Mailchimp, or
similar)
SMS service providers: Text message marketing (with your consent)
Analytics providers: Google Analytics, Facebook Analytics
Advertising platforms: Google Ads, Facebook Ads for retargeting
Customer service tools: Help desk and chat software
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
Valid legal requests from government authorities
Court orders or subpoenas
Protection of our rights, property, or safety
Prevention of fraud or illegal activity
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be
transferred as part of that transaction.
5. INTERNATIONAL DATA TRANSFERS
We are based in the United States. If you access our website from outside the US, please be
aware that your information may be transferred to, stored, and processed in the United States
and other countries where our service providers operate.
For EU Residents: We comply with applicable data protection laws, including GDPR, and
implement appropriate safeguards for international data transfers.
6. YOUR PRIVACY RIGHTS
6.1 For All Users
You have the right to:
Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Opt-out: Unsubscribe from marketing communications
Object: Object to certain processing of your information
6.2 For EU Residents (GDPR Rights)
Under the General Data Protection Regulation (GDPR), you have additional rights:
Right to data portability: Receive your data in a machine-readable format
Right to restriction: Restrict processing of your data in certain circumstances
Right to withdraw consent: Withdraw consent for data processing at any time
Right to lodge a complaint: File a complaint with your local data protection
authority
Legal basis for processing (EU):
Contract performance: Processing necessary to fulfill our contract with you
Legitimate interests: Analytics, fraud prevention, marketing to existing customers
Consent: Marketing communications, cookies (where required)
Legal obligations: Compliance with laws and regulations
6.3 For California Residents (CCPA/CPRA Rights)
Under the California Consumer Privacy Act, you have the right to:
Know what personal information we collect, use, and disclose
Request deletion of your personal information
Opt-out of the sale of personal information (we do not sell your information)
Non-discrimination for exercising your privacy rights
6.4 How to Exercise Your Rights
To exercise any of these rights, contact us at:
Email: [email protected]
Phone: +1 (307) 269-8073
Mail: 5755 North Point Parkway, Suite 201, Alpharetta, Georgia, 30022, United
States
We will respond to your request within 30 days (or as required by applicable law).
7. MARKETING COMMUNICATIONS
7.1 Email Marketing
With your consent, we send promotional emails about:
New products and launches
Special offers and discounts
Health and oral care tips
Company news and updates
Unsubscribe: Click the "unsubscribe" link in any email or contact us directly.
7.2 SMS Marketing
With your explicit consent, we may send text messages about:
Order updates and shipping notifications
Exclusive SMS-only promotions
Abandoned cart reminders
Opt-out: Reply "STOP" to any SMS or contact us directly.
7.3 Retargeting Ads
We use retargeting pixels to show you relevant ads on other websites and social media
platforms. You can opt out through:
Your ad preferences on Facebook, Google, and other platforms
Browser privacy settings
Industry opt-out tools (DAA, NAI)
8. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal
information, including:
Secure Socket Layer (SSL) encryption for data transmission
Secure servers and databases
Regular security assessments
Limited access to personal information
Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to
protect your information, we cannot guarantee absolute security.
9. DATA RETENTION
We retain your personal information for as long as necessary to:
Fulfill the purposes described in this policy
Comply with legal obligations (typically 7 years for financial records)
Resolve disputes and enforce agreements
After this period, we securely delete or anonymize your information.
10. CHILDREN'S PRIVACY
10.1 Age Restrictions
CariSpray Adult Formula: Only for purchase by adults (18+)
CariSpray Kids Formula: For children ages 1-12, must be purchased by a parent or
legal guardian
10.2 Information from Children
We do not knowingly collect personal information from children under 13 without
parental consent. Our website and checkout process are designed for adult users. If
you believe we have collected information from a child under 13, please contact us
immediately at [email protected].
11. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites (payment processors, social media,
etc.). We are not responsible for the privacy practices of these external sites. Please review
their privacy policies before providing any information.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
Changes in our practices
Legal or regulatory requirements
New features or services
We will notify you of material changes by:
Posting the updated policy on our website
Updating the "Last Updated" date
Sending email notifications (for significant changes)
Your continued use of our website after changes constitutes acceptance of the updated policy.
13. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data
practices, please contact us:
OralAdvance Laboratories LLC
5755 North Point Parkway, Suite 201
Alpharetta, Georgia, 30022
United States
Phone: +1 (307) 269-8073
Email: [email protected]
For EU Residents: If you are not satisfied with our response, you have the right to lodge a
complaint with your local supervisory authority.
14. CONSENT
By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Document ID: PRIV-POLICY-2025-001
Version: 1.0
Effective: November 1, 2025